situation_about_my_accounts_suspended

Nice to meet you !

Hi, My name is Sota Sugihara.

I am just a person not a company.
I want to pay this consulting but I am a man who is Suspended.
So, I hope I can get your consulting…

*only google chrome couldn’t show some images. please use other one.

I use Google Ads in Japanese.
I think the system is the same.
What do you think?

My Accounts

I made this MCC account at Oct.25 2021
I was afraid of that Google suspend my account. So, I made this account with Google Support on the phone.
I used coupon.

(call this account MCC-TOP)
MCC_account ***-***-9037
m227design@gmail.com
*this email is only for this Google ads.

(call this account MCC-A)
Google ad ID ***-***-4417
マヌカハニーまとめ買いボード
beautyandhack.com/manuka-honey-matomegai/

MCC-A is started at Oct.25 2021.

At first, My credit card (call it visa-A) was disapprove by the payment of Google Japan.
Then, I put second credit card (call it visa-B) but it couldn’t use. (I don’t know correctly)
I called the company visa-A at first and it solved immediately.
(Then I forgot to remove payment information about visa-B. It still on as sub credit card.)
*I deleted visa-B at Jan.22 2022.

After that, MCC-A was working well and Google Support team called me to support my account.
And, She (Google Support) suggested to use AI (AR?). so, I paid around 1500 USD (150000yen) so far.

MCC-A is pure simple affiliate website of manuka-honey.
I know about Google’s Health policy is very strict. I don’t use any strong words on it.

*Jan.1 2022
Technically, MCC-A used visa-A for payment at this day after suspension.


(call this account MCC-B)

Google ad ID ***-***-9456
爽快くらぶ.tokyo/a/2215233958
xn--y8j1d9b866z8et.tokyo/a/2215233958
(This is Japanese Domain)

MCC-B is started at Dec.30 2021.

I started this at AM 3:00.
This evening, I recognized MCC-B and MCC-A both stopped.

Then, I didn’t care about the payment information because I’m using MCC.

( I called my credit card company because I had the same experience on MCC-A.
But, they tell me that your card is still Active.
Correctly, I don’t know that Google tried to use visa-A then.
Card company always say that at first and
I didn’t get any email of such a credit card issue from google.)

MCC-B got only 3 clicks.

MCC-B is pure simple affiliate website of supplement of LDL cholesterol care.
I know about Google’s Health policy is very strict. I don’t use any strong words on it.


*Feb.1 2022
MCC-B with visa-A had scheduled to withdraw this day
about 3 clicks even less 1 USD (98yen).
But, it didn’t occur.
(MCC-A used visa-A at Jan.1 2022 ?)

Technically, I made 1 more account in this MCC.
It was my mistake at first. There is nothing. It has only account name.
I tried to delete this account but it couldn’t delete completely.
I can see this account when I select an account.


I made an another account at 2016

(call this account OLD-one)
AdWords ID    ***-***-9084
starterofenglish@gmail.com
http://starterofenglish.jp/

OLD-one is started at Aug.1 2016.

It has the same billing information with visa-A.

At first, My credit card visa-A was disapprove by the payment of Google Japan.
I called the company visa-A and it solved immediately.

I used coupon.

OLD-one is not an Affiliate. This is my product (English textbook for Japanese).

I got some warning about policy issue and I put a lot of “Disclaimer” in my website.
I did that with Google Support on the phone step by step.
So, I think that was “normal behavior”.

I’m not do close or cancel this account.
I did just stop to use because my product didn’t sell.

I paid totally around 2500 USD (250000yen) for OLD-one.

 

Time Line about Request and Reply

 

2016 – 2017
I used OLD-one
visa-A
was disapprove at first

Oct.25 2021
I create MCC-TOP and MCC-A.
visa-A
was disapprove at first
It worked well.

Dec.30 2021
I started MCC-B

MCC-B MCC-A both accounts got suspended

1. Google gave me an email at 16:37 ” your account ( MCC-B ) has suspended ”
2. I sent Request 01 ” I don’t know why my accounts are suspended ”
3. They replied me soon ” We can’t reactive due to suspicious payment detected ”

Advertiser
Sorry to keep you waiting. The investigation regarding the request for reexamination of account suspension has been completed.
After reviewing your feedback on this case, we ‘ve confirmed that your account violated Google Ads policy and that the violation is still uncorrected .Therefore, we are very sorry, but we cannot reopen your . If you create a new Google Ads account, that account will also be suspended, so please do not create one. Suspension of a Google Ads account applies to the account owner and the Google Ads account that is currently or will be linked .

4. I sent again Request 02 (of course) ” Where is wrong? ”
5. They replied me in 1hour ” wait 3 – 5 business day “ (It has started……)

Jan.1 2022
Technically, MCC-A used visa-A for payment at this day.
It means that visa-A was active against Google Ads after suspended. ???

Jan.5 2022
I sent email to Google Support who helps my account MCC-A
” Help me! My accounts are suspended ”

I found that inside MCC-B ‘s payment cards had switched,
visa-B became main card and visa-A gone sub !?
I don’t know why but Google system did that.

Jan.6 2022
1. Google Support replied me ” Sorry we are different section ”
and gave me another support link.
2. I sent message to the link ” I want to call on the phone ”
3. I talked to them and ask ” It might use visa-B? ”
4. But He said the same ” We are different section, Sorry about that ”
and add ” It might go to U.S. directly….”
5. I sent Request 03 with ” It might use visa-B? I saw these cards are switched ”
6. They replied me in 1hour ” wait 3 – 5 business day ”

Jan.20 2022
1. I sent Request 04 with ” It’s over 10 business days Isn’t it? ”
2. They replied me in 1hour ” wait 3 – 5 business day ”

Jan.22 2022
I searched more about this situation in English too.
Therefor, I watched your YouTube.
Of course I found scary Google support forum about it.

and, I changed my attitude from passive to active.

1. I sent Request 05 with kind of ” summary of description ”
especially ” I have an another Google Ads account it uses the same billing information “
and attached 1 image about visa-A and visa-B with these inter face on phone.

” summary of description “
1. Credit Card Issue / It might use visa-B ? and these credit cards are not stolen
I deleted visa-B on MCC-B MCC-A and I mentioned it.

2. I have an another Google Ads account it uses the same billing information.

3. Possibility of Unauthorized access
It means : I’m using online bookmark that ” bookmarkee.com ” and
I couldn’t add Google Ads on the system. It is very rare, it only Google Ads.
Technically, I can add the URL Google Ads but it does not work.
So, it means Bookmarkee.com has problem with Google Ads I think.
I mentioned that I accessed through Bookmarkee.com a few times but it’s me.

4. I add some policy issue on my website, products or advertising text.
But, now I don’t think about products or text because I don’t get any notice about policy issue.
I know that many users are get multiple notice. But, I get only ” suspicious payment “.

Jan.27 2022
Google Ads first reply from Dec.30 2021.
” We can’t reactive your account due to suspicious payment detected ”
( Google in Japanese never put their name on it but I know it’s Elizabeth. Right? )

But it was Day 4 from Request 05. I got some kind of HOPE from it.

I sent request 06 add new image about detail of visa-A and
My bank account’s detail it about visa-A.
And, picture of My bank card and My drivers license (name and address).


And, add 3 small things:
1, I changed My name in Japanese letter to English (esp. it on my credit card)

2, It about request form / Before, I checked on “My account is MCC “.
Now Request 06, I checked on ” I have multiple account not MCC “.

3, I deleted visa-A from OLD-one (OLD-one has no credit card now)

 

Feb.1 2022

I contacted you SEO GEEK.

MCC-B with visa-A had scheduled to withdraw this day about 3 clicks even less 1 USD (98yen).
But, it didn’t occur. (MCC-A used visa-A at Jan.1 2022 ?)


Feb.4 2022

No reply from Google.
Today is Day 6 from request 06.

 

I think to do next

1. I will delete the OLD-one (my old google ads account) completely.
2. I will delete visa-A and put visa-B instead. (OLD-one never use visa-B)

 

Screenshot of current OLD-one

This is OLD-one.
Translate this Red Bar message:
1/2 The campaign and ad group are either inactive or deleted. Activate them and you will see ads.
2/2 Your AdWords account has been deactivated and your ad is not running.

 

I got this email but it for MCC-A ( I select MCC-B for this claim )

I got this at Feb.1 2022.
You know this?

This screenshot is already translated to English